Checkout
Checking out is an easy 3 step process
- Fill in your order information
- Review the order
- Submit your order and receive confirmation
Order Information Page
Request / Link to Farnell Account
- First time new customers may select “I don’t need a trade account” or “Request new trade account”.
- For returning online customers your account number should be listed here and preselected
- For existing customers, if you do not see your account number or this is your first purchase online, please choose “Join an existing trade account” or if you want a new account created, you may choose “Request new trade account”
See more details under the Invoicing & Payment HelpCredit/Debit Card Detail
If you select Credit/Debit Card as your invoicing method, you will see the fields for entering your card number and related information. If you have purchased with a credit/debit card previously and allowed us to store the card details, you will see the Stored Card menu and can select your previously used card. You will still be required to enter the CV2 security code as we do not store that for security purposes.
See Update Payment Cards help for information on storing and managing multiple credit/debit cards.
Delivery Selection & Order Options
Please choose your preferred method of shipment and add any notes or instructions. See Delivery Information help for information on various shipping options and limitations. See also Scheduled Order help for information on having an order delivered on multiple dates.
Setting Order Preference Defaults for Faster Checkout
For customers who return to purchase frequently, you can set up and designate the default account, invoicing method, addresses, and shipping method to be used for your future purchases under the Order Preferences in My Account. See Update Order Preferences help for more details
Placing Orders
Q: What does it mean when a part is on backorder?
A:Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.
Q: Can I download or email my shopping basket?
A:Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets.
Q: What are order minimums and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your shopping basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
Q: How do I schedule orders?
A:See the Scheduled Orders section for more information.
Q: What are special instructions and delivery notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you have volume pricing?
A:See the Quotes section for more information.
Q: Do you offer Saturday delivery?
A: Unfortunately, we do not offer Saturday delivery.
Q: What are your delivery options?
A:Go to Delivery Information page to view all our delivery options.
Q: Why can I only deliver to a Ireland address?
A: Due to additional exporting charges and safety or security measures, we must be contacted verbally (Tel: +44 8701 200 208) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: What is the latest I can place my order for the same day despatch?
A:To get the same day despatch, order must placed before 18:00 for products delivered from UK warehouse, and before 18:00 for products delivered from Liege warehouse.
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: What is the Supplier Direct deliver Handling Fee?
A: Supplier Direct deliver items that have a service charge indicated are coming from our Newark warehouse in the USA. There will only be one additional service charge per order regardless of how many items are in the basket. These items are clearly identified within the basket and are delivered within 3-4 days.
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: Can I pay my account balance online?
A: Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Q: Can I order if I am on credit hold?
A: Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “stop order” status, you must contact the credit control department on 1800 936 211
Q: I cannot see the card I added for future orders in Checkout or in My Account?
A: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.