Request an Invoice
To get a copy of an invoice, simply fill out the form below, or contact us by email support@farnell.com, or call 1800 936 198 for a service representative.
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eInvoices
If your organisation has multiple accounts, we can provide appropriate personnel access to all invoices, so you can view and print invoices for orders placed under any of your company's accounts, by logging in to one account.
Viewing & Changing Orders
Q: What is the status of my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.
Related Links
Q:Can I speak to someone about an order I have placed?
A:
- Email customer support: support@farnell.com
- Call customer support: 1800 936 198, 8:00 - 17:00, Monday - Friday
Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on 1800 936 198 or email us at support@farnell.com.
Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if urgent please call our customer support team on 1800 936 198
Q:Why are some items missing from my order?
A: There are many reasons why items may be missing from your order. Please see your Order Status & Tracking to see the status of missing items. If you still have questions please contact customer support 1800 936 198.