Delivery Information
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FREE DELIVERY
...even for the smallest online orders*
* Applies to online orders of any value for standard next working day deliveries and for goods dispatched from our European distribution centres.
Delivery Options
Standard NEXT WORKING DAY Delivery - If you order before 6pm*
| Order Value | Delivery Cost |
|---|---|
| €20 and above (Exc. VAT) | FREE |
| €0 - €19.99 (Exc. VAT) - Online orders | |
| €0 - €19.99 (Exc. VAT) - Offline orders | €4.90 |
Submit an order before the cut-off time to shorten your delivery time
When selecting the delivery method, orders of in-stock items will be shipped out either the same day or next business day depending on the cut-off time listed below. Items being transferred from other global warehouses may require additional time for delivery.
- Delivery cut-off time is: Liege 18:00, UK 18:00
- In stock items ordered before this time will ship out the same day the order is placed.
Delivery Options
We offer a variety of delivery methods for your order. Once your order is despatched, we'll notify you via email, informing you of the tracking number (if available) so you always know where your order is. Below you can find more information on our delivery options.
Standard FREE Next Working Day Delivery on all online orders
- We aim to deliver next working day when you order before cut-off time, but this cannot be guaranteed
- Standard delivery charges apply for offline orders of <€20 – please see the table above for details
- No minimum order quantity
- No minimum order value for credit cards
- Goods will be delivered by UPS
Please note:
- Re-reeling orders must be placed by 16:30
Delivery from US Newark element14
If you choose to order a product from our US warehouse, delivery is:
- 3-4 working days (in stock products)
- €20.00* charge per order - covering handling, duty and airfreight regardless of the number of items
- No minimum order value or quantity
* Delivery charge may be subject to change.
Please note:
- Certain delivery and delivery terms apply
- Your invoice will be issued approximately 2 days before delivery of your Newark element14 items
- The products are packed in Newark element14 packaging including all delivery documents in English language
- Newark element14 items cannot be cancelled or returned except in the case of a warranty/guarantee claim (see our terms of purchase for details)
- Farnell element14 products on the same order will be delivered separately
- Newark element14 specifications of length and weight are in American dimensions e.g. inches
Backorders
Items on backorder will be despatched when they arrive back in stock. If you place an order that has one or more items on backorder you can choose whether to have all items despatched together or to receive the items currently in stock as soon as possible.
Options for backorders
Backorder allowed
We'll despatch in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be despatched as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete
If any items in your order are out of stock, we can hold your entire order until all items become available. Your order will then arrive in one delivery.
Placing Orders
Q: What does it mean when a part is on backorder?
A:Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.
Q: Can I download or email my shopping basket?
A:Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets.
Q: What are order minimums and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your shopping basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
Q: How do I schedule orders?
A:See the Scheduled Orders section for more information.
Q: What are special instructions and delivery notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you have volume pricing?
A:See the Quotes section for more information.
Q: Do you offer Saturday delivery?
A: Unfortunately, we do not offer Saturday delivery.
Q: What are your delivery options?
A:Go to Delivery Information page to view all our delivery options.
Q: Why can I only deliver to a Ireland address?
A: Due to additional exporting charges and safety or security measures, we must be contacted verbally (Tel: +44 8701 200 208) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: What is the latest I can place my order for the same day despatch?
A:To get the same day despatch, order must placed before 18:00 for products delivered from UK warehouse, and before 18:00 for products delivered from Liege warehouse.
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: What is the Supplier Direct deliver Handling Fee?
A: Supplier Direct deliver items that have a service charge indicated are coming from our Newark element14 warehouse in the USA. There will only be one additional service charge per order regardless of how many items are in the basket. These items are clearly identified within the basket and are delivered within 3-4 days.
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: Can I pay my account balance online?
A: Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Q: Can I order if I am on credit hold?
A: Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “stop order” status, you must contact the credit control department on 1800 936 211